Privacy policy
1. Introduction
This Privacy Policy describes how VentureHorizon Limited ("Company", "We", "Us", "Our") collects, uses, stores and protects your personal data when you use the Website https://tryeclatshop.com/.
By using the Website, You agree to the practices described in this Policy. If You do not agree, please discontinue use of the Website immediately.
We may update this Policy from time to time. Changes are effective upon posting on this page. It is Your responsibility to review this Policy periodically.
2. Company Information
VentureHorizon Limited, Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong. Support email: contact@tryeclatshop.com
3. Information We Collect
We may collect the following categories of personal data:
Contact information: name, email address, telephone number, billing and delivery address.
Account/order information: products purchased, payment status, customer support requests.
Payment information: processed securely via third-party payment providers (e.g. Stripe). We do not store full credit/debit card details.
Technical information: cookies, IP address, browser type, device identifiers, browsing behaviour on the Website.
Marketing preferences: newsletter subscriptions, consent records.
We do not knowingly collect data from individuals under 18.
4. How We Use Your Data
We process your personal data for the following purposes:
To provide and deliver digital products you purchase. To process payments securely. To provide customer support via contact@tryeclatshop.com. To send you updates, promotions and newsletters (if you consent). To comply with legal obligations (tax, accounting, fraud prevention). To improve Website functionality and user experience.
5. Cookies & Tracking
The Website uses cookies and similar technologies (such as pixels or web beacons) to enable site functionality and checkout, analyse Website performance and visitor behaviour, and tailor marketing and advertising content. You can control or disable cookies through your browser settings.
6. Legal Basis for Processing (GDPR)
We process personal data under the following legal bases: contractual necessity to fulfil your order and provide services; consent for email marketing and optional cookies; legitimate interests for Website improvement and fraud prevention; and legal obligation for accounting, taxation and regulatory compliance.
7. Data Sharing
We may share your personal data with service providers such as payment processors (e.g. Stripe), email service providers and IT hosting partners, as well as legal authorities when required by law or to enforce legal claims. We do not sell or rent customer information to third parties.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined above or as required by applicable law.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption (SSL), firewalls and restricted access. However, no system is completely secure, and we cannot guarantee absolute security.
10. International Transfers
If your personal data is transferred internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
11. Your Rights
You have the right to access a copy of your personal data, request rectification of inaccurate or incomplete data, request erasure of your data where legally possible, restrict processing under certain circumstances, request data portability, object to direct marketing or certain processing activities, and withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us at contact@tryeclatshop.com.
12. Marketing & Unsubscribe
If you subscribe to our email list, we may send promotional offers and updates. You may unsubscribe at any time by clicking the "unsubscribe" link in our emails or by emailing contact@tryeclatshop.com.
13. Third-Party Links
The Website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
14. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Hong Kong.
15. Contact
If you have any questions or requests regarding this Privacy Policy, please contact us:
VentureHorizon Limited, Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong. Email: contact@tryeclatshop.com